SERVICE LINE
| Infrastructure |
AREA
| IT Services |
LOCATION
| Qingdao |
JOB TITLE
| IT Support Specialist (Helpdesk) |
Overview
The IT Services Department provides a total IT service delivery mechanism to the business. The group exists to ensure that all business areas receive appropriate IT services which in turn facilitates delivery of professional service to clients. The IT Department is organized so that we can deliver high quality end-to-end service and provide real career and technical development opportunities for all IT Services staff.
Responsibilities
· Providing a support function, responding quickly to faults reported and collaborating with other IT Services members to find effective solutions.
提供支持，快速响应问题，和其他IT服务的成员合作，找到有效的故障解决方案。
· Responsible for assisting users in resolving IT issues as a second line support, answering queries concerning usage of standard applications and IT services, use of IT /AV equipment and servicing request type calls.
负责协助用户解决IT问题，回答有关的应用程序使用标准的问题和服务，熟练调用IT/AV设备。
· Assisting in new system or application implementations.
协助新系统或应用程序的安装使用。
· Configure new PCs and perform troubleshooting.
配置新电脑和执行故障排除。
· Provide IP Telephony and Audio Visual support.
提供IP电话和音频和视频支持。
· Perform daily IT operations.
IT部门其它日常操作。
Experience
· Diploma holder or above in IT or other related disciplines.
大学本科及以上学历，计算机相关专业优先
· An in-depth knowledge of PC windows environment, standard Microsoft applications (e.g. MS Excel, PowerPoint, Outlook, Internet Explorer) and Adobe Acrobat.
熟练使用MS Office及Adobe Acrobat，熟悉Windows操作系统
· Proven collaborative team working.
具有良好的团队合作精神
· Initiative with the ability to work under pressure to meet urgent deadlines.
能够积极主动工作，并能在一定压力下完成任务
· Excellent communication and interpersonal skills.
出色的口头、书面沟通能力
· A good command of English.
优秀的英文水平
如果您对此岗位有意向，请将您的中英文简历发送至human.resources.qdkpmg.com